After receiving your order and payment, we usually send your order within 24 hours (except Saturday afternoons, Sundays and holidays).
We always contact our customers via email and provide shipping / tracking number, tracking websites and other order and shipping related information. Should you NOT RECEIVE such email, please check your Spam and Junk folders. If there is no email in your Spam, please contact us: firstname.lastname@example.org
The shipping / registration / tracking number usually a 13-digit code that looks like this:
RR123456789TH, LX123456789TH, CP123456789TH, EE123456789TH, …
Here are some links to alternative tracking websites that should work as well:
You should also be able to track the shipment on the tracking website of your national postal service, such as USPS, LaPoste, RoyalMail, Australia-Post, Canada-Post, … although sometimes this service may only work after the item has been processed for the final delivery.
Note: Tracking is only possible within Thailand and after the item has been processed by the national postal service in the destination country. In some countries is seems to be custom to wait and leave parcels for a certain time before they are finally processed.
Only for Courier Post (DHL Express) shipments: these parcels are getting an intern DHL identification number AFTER we dispatch them, so we only have the Thailand Post identification/shipping number available, which works just fine on the Thailand Post tracking, but not on DHL (nor on alternative) websites.
If you have any questions, please feel free to contact us directly. Best answer to our email with your order and shipping information or write a new email to: email@example.com